REFUND POLICY FOR NAI’A PROGRAMS
IMPORTANT – Please note that for the program to take place, a minimum numbers of participants is required. This number may vary from one workshop to another, see the specific details of each event. We reserve the right to cancel the workshop with full refund for consumers if the minimum is not reached.
MEXICO & INTERNATIONAL RETREAT REFUND POLICY
NOTICE: Ocean Sanctuary is a Mexico operated villa.
The following will be applied accordingly:
IMPORTANT – Please note that for the retreat to take place, a minimum number of participants is required. This number may vary from one retreat to another, see the specific details of each event. We reserve the right to cancel the retreat with full refund for consumers if the minimum is not reached.
INCREASED COST OF PACKAGE AND OTHER CHANGES BEFORE CHECK-IN
We reserve the right to make changes without notice as to the program agenda, places indicated in your itinerary, price, or accommodation services. All prices are calculated in Canadian or USD dollars.
The cost of flights is not included in the package. You have the responsibility to make your reservations and make sure that the schedule of the carrier is suitable. The liability of an air carrier is limited by the terms and conditions of the contract on the ticket of the passenger. We assume no responsibility for any loss or damage resulting from any airplane departure delay for any reason whatsoever, and disclaims any liability and cannot be responsible for any accident or event occurring while the passenger is at the airport or on board an aircraft. One must indeed be aware that our agency or any tour operator or service provider represented by our agency has no control over carriers, departure times, etc.
When consumers reserve a connecting flight, sufficient time must be provided to make the connection. There is no control over airlines schedules, since they can be modified or affected by various circumstances.
When booking connecting flights, this is done at the consumer’s risk, who will assume losses in the event of a change to the original schedule. We assume no responsibility for any damage or additional paid suffered or incurred by a consumer because of a missed connection, whatever the reason.
Limits: Each airline has specific standards for the number, weight and size of baggage, the consumer should inquire with our agency to know the restrictions.
Liability: The provisions of the Warsaw Convention and the Notice appearing on the ticket, govern the loss of luggage and damage during air transport within established limits. At all other times, all luggages are transported at the consumer’s risk.
We strongly recommend that you purchase a multi-risk insurance covering risks associated with travel such as: life insurance, medical and hospitalization expenses, loss and / or theft of baggage, cancellation insurance, evacuation, accident insurance. This insurance can also be purchased at your travel agency or online.
The consumer undertakes to obtain at his expense all documents required by the relevant government authorities. Canadian citizens must bring a proof of citizenship (birth certificate or citizenship card) and an official photo ID, for destinations where passports and visas are not required. It is possible that we ask a parent traveling with a child to present an affidavit, signed permission from the other parent authorizing the child to travel.
The consumer should inquire at a tour agency for the necessary travel documents and make sure to have them before departure. The carrier or the competent government authorities may deny boarding to any passenger who does not have the required documents, no refund. Lost and stolen travel documents are not refunded or replaced.
NOTICE TO CONSUMERS
Certain unpleasant events may occur during a journey. The consumer is aware of this, and assumes the consequences and agrees that Nai’a, Geneviève Laquerre or any tour operator or service provider represented by our agency cannot be held responsible. For example this includes: interruption of certain services; water, electricity, air conditioning and security, sanitary conditions, pools, restaurants, hot water and other similar services or benefits may be suspended or discontinued for some or all of the length of stay.
Construction: Any resort thrives to maintain the quality of its services, and sometimes undertakes maintenance, improvement, renovation and expansion. Our agency or any tour operator or service providers represented by our agency when warned of such work will endeavor to notify the consumer as quickly as possible.
Holidays, school breaks, conventions and exhibitions: some drawbacks may arise during a stay during the holiday season, school holidays, congresses or fairs and certain services or benefits may be canceled, interrupted or unavailable. These periods vary among countries and the competent authorities. It is virtually impossible for us to specify the dates. The consumer is aware of this and accepts the possible consequences.
OCCUPATION AND RELEASE OF ROOMS
The consumer acknowledges and agrees that it is international practice that hoteliers require that the consumer takes possession of a room at 16:00 on arrival and frees room by 11:00 on the day of departure.
Photos used in our promotional materials are published as examples only. These photos cannot be considered as part of this contract. The consumer must rather be guided by the price, location and services offered. The decor and furnishings of the hotel rooms can also vary depending on the room and its location in the hotel.
CONSUMERS WITH DISABILITIES
Any consumer with a disability must notify us and the air carrier and forward at the time of booking any special needs arising from this disability so that appropriate measures be taken, wherever possible, to allow that person access to road or air transport.
Additionally, the consumer knows and accepts that some benefits represented by our agency or any tour operator or service providers represented by our agency are not equipped to offer services adapted to the needs of people with disability. Our agency or any tour operator or service provider represented by our agency reserves the right to refuse a consumer for whom the trip could be a danger to himself or others.
CHANGES IN YOUR RESERVATION
In the case that certain goods or services were not available before the departure of the consumer or following his arrival at destination, we reserve the right to replace them with similar goods or services or, alternatively, to cancel them.
In the event that the goods or replacement services are of inferior quality, our responsibility will be limited to the price difference between these goods or services.
In the event that such goods or replacement services are of superior quality, the consumer must pay the amount of the difference between the price of those goods or services. The consumer will have the opportunity to refuse these replacement goods or services. In this case, or in the event of cancellation, our liability or that of any tour operator or service provider will be limited to reimbursement of amounts paid by consumers for goods and services concerned.
We declare that the consumer must inform us of his intentions, goals, motives, expectations and needs with respect to the proposed travel, before the reservation is made.
Health: the consumer must be healthy enough to undertake the trip. The consumer should bring a sufficient quantity of all medication needed and always carry them in their hand baggage. Before departure, the consumer must check with competent medical authorities all preventive medical measures applicable to the countries visited. We are not liable for any cancellation during the trip or the operation of an excursion or a trip organized or any other event that may arise during the trip.
We or any tour operator or service provider contracted is not responsible for delays, loss of personal property, injury, accident, fatality, damage, inconvenience, loss of enjoyment, annoyances, physical or mental distress or frustration resulting from force majeure including but without being limited to: Any fault, negligence or omission on the part of some service provider or employees.
Sickness, theft, labor disputes, mechanical breakdown, quarantine, war, government constraints, civil unrest, poor weather conditions, closing or poor state of certain access roads or other factors beyond our reasonable control and that of any tour operator or service providers contracted.
COMMENTS AND CLAIMS
At destination, the consumer must notify us of any problem to obtain assistance and to correct the situation as much as possible. In the event that a problem cannot be solved on site, consumers can send comments and complaints in writing, within 30 days of the date of return, period after which comments and complaints will not be considered.
This agreement is governed by the laws of Quebec and Nayarit, Mexico. Any action that may be brought against our company or any tour operator or service providers represented by our company must be brought in the courts of this province. For the purpose of introducing all instances, the parties elect domicile in the judicial district of the city of departure in question. The voiding of one or other of the clauses hereto shall not nullify or invalidate this agreement.